Shipping policy

Shipping Policy

At LUXA Fashions, we are committed to delivering your orders safely and on time. Please read the following shipping terms before placing your order.

1. Shipping Locations

We currently ship orders across India.

We are unable to deliver to certain remote locations, restricted areas, or locations where our courier partners do not provide service. If your address is not serviceable, we will contact you using the details provided with your order.

2. Order Processing

Orders are generally processed and dispatched within 2–3 business days after the order is successfully placed.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, promotions, festive periods, or periods of unusually high order volume, processing may take additional time. We appreciate your patience in such circumstances.

3. Delivery Time

After dispatch, orders are generally delivered within:

  • Metro cities: 2–5 business days

  • Other cities and towns: 3–7 business days

  • Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable Cash on Delivery (COD) fee will also be displayed or communicated before the order is confirmed.

From time to time, we may offer free shipping promotions subject to the terms mentioned on our website.

5. Cash on Delivery (COD)

COD may be available for eligible locations and orders.

COD availability is subject to courier serviceability and our applicable order conditions.

If a COD fee is applicable, it will be shown at checkout or added to the order total before confirmation.

We reserve the right to restrict COD availability for certain products, locations, or orders.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information through the contact details provided during checkout, where available.

You can use the tracking information to monitor your shipment status until delivery.

Please allow some time for the tracking information to become active after dispatch.

7. Delivery Attempts

Our courier partner will make delivery attempts at the address provided by you.

Please ensure that:

  • Your shipping address is complete and accurate.

  • Your phone number is correct and reachable.

  • Someone is available to receive the package when required.

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply if a shipment needs to be re-dispatched.

8. Delayed Deliveries

While we make every reasonable effort to deliver your order within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier disruptions

  • Transportation delays

  • Address or contact issues

  • High order volumes

  • Government restrictions or other unforeseen circumstances

LUXA Fashions will not be responsible for delays caused by circumstances beyond our reasonable control.

9. Damaged or Tampered Packages

Please inspect the package at the time of delivery.

If the package appears damaged, opened, or tampered with, please refuse delivery where possible and contact us immediately.

If you receive a damaged or tampered package, contact our customer support team as soon as possible with your order details and photographs/videos of the package and product.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible after placing the order.

Once an order has been dispatched, we may not be able to change the delivery address.

11. Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept delivery, or other reasons attributable to the customer, we may contact you regarding re-shipment.

Any additional shipping charges for re-shipment may be payable by the customer.

For COD orders, repeated refusal or non-acceptance of orders may result in COD being unavailable for future purchases.

12. Multiple Products in One Order

If your order contains multiple products, we may ship them together or separately depending on product availability, warehouse processing, and logistics requirements.

You may receive separate tracking details for shipments dispatched separately.

13. Contact Us

If you have questions regarding your shipment, delivery, or order status, please contact us through the customer support details provided on our website.

When contacting us, please include your order number so that we can assist you quickly.

LUXA Fashions

Thank you for shopping with us.